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My Day, My Way

The last year has seen our Residential Services division introduce an exciting new approach in the delivery of person-centred care to our residents.

The My Day, My Way (MDMW) program is a whole-of-organisation approach to deliver better, relational, and person-centred care, ensuring our residents feel understood and valued.

The intention is to ensure that this relational and person-centred model of care is embedded in the everyday things we do and at every interaction with a resident, with all centres delivering the new program by 1 January, 2020.

Initiatives include improving our residents’ environment, engaging better with families, hotel services standards across our dining, laundry and cleaning services, and critically understanding the resident’s history, current story and future ambitions. Essential to this will be creating close and personal teams to better understand the resident’s needs.