Heartbroken And Seeking Hope

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Affordable Food


Meals provided


Food vouchers provided


Emergency Food Packs

Heartbroken And Seeking Hope

Affordable housing, sky-rocketing bills, and now food, is a serious issue for individuals and families, whether they are living on the margins or the working poor.

When Doug’s marriage broke down, he was forced to leave the small farming community he was from. He ended up moving to Dubbo and living in a cabin in one of the local Caravan Parks. Alone in a new place, Doug faced heartache and loneliness and hadn’t seen his two daughters in quite some time.

Doug came to BaptistCare HopeStreet in Dubbo for food support but was also under financial stress while struggling to pay for his accommodation. He then received news that his two daughters were coming to visit for Christmas, but instead he felt ashamed that he had no food, nor money to buy them presents.  The BaptistCare HopeStreet team provided him with food, and gifts for his girls.

HopeStreet’s commitment to partnering with people in need, is helping to change the lives for people like Doug. The hope and dignity that Doug reclaimed through HopeStreet was a direct result of the generous support of our donors.

To help people like Doug you can support the work of HopeStreet by donating at www.hopestreet.org.au/donate/

BaptistCare Sign Pledge To End Homelessness In The Hunter Region

Home  |  Community Services  |  BaptistCare Sign Pledge To End Homelessness In The Hunter Region




Meals Provided


Accommodation dwellings


Emergency food packs

BaptistCare Sign Pledge To End Homelessness In The Hunter Region

The latest 2016 Census figures, released by the ABS in March, show homelessness rates are on the rise, up 12% in the Hunter since the last Census.

In April 2018, Rob Ellis, BaptistCare General Manager for HopeStreet Community Services, signed the pledge to end homelessness in the Hunter as another step for the organisation, which has been active in the Hunter region for decades and playing its part in helping to reduce homelessness.

“Our BaptistCare HopeStreet Community Centres in Mayfield, Windale and Wallsend are supporting people who are struggling with homelessness or at risk of homelessness, as well with addiction, mental health and legal issues, and diminished employment opportunities,” said Mr Ellis.

BaptistCare HopeStreet acknowledges that homelessness is one of Australia’s most urgent and complex social issues. In addition to its HopeStreet locations, BaptistCare also runs a street van in Newcastle’s inner city on most weekends, offering free meals, tea and coffee, cold drinks, clothing, blankets and referral services.

The pledge is an initiative of the region’s Big Ideas Homelessness Network. Organisations or local residents wishing to sign the Pledge should visit https://bigideashomelessnessnetwork.org/the-pledge

To support the work of HopeStreet you can donate at www.hopestreet.org.au/donate/

Our Civil Chaplains

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Our Civil Chaplains

BaptistCare has been delivering Civil Chaplaincy on behalf of the Association of Baptist Churches of NSW and ACT since April 2002.  This partnership enables Chaplains to minister to people from all walks of life, impacted by major health, mental health and/or incarceration.

We currently have eight Civil Chaplains; three working in major hospitals, four in regional correctional facilities and one in a metropolitan juvenile justice centre.

In addition to coming alongside of people in need, these Chaplains are also working with the friends and families of our clients, as well as many of the staff and volunteers who work in these locations, showing the range that our Chaplains have as they reach out to people and extend the love of Jesus.

Chaplaincy Qualification Partnership Underway

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Chaplaincy Qualification Partnership Underway

In June 2017, BaptistCare and Morling College’s Chaplaincy and Spiritual Care qualification was approved by the higher education accrediting body, TEQSA. The qualification includes a Masters, a Graduate Diploma and a Graduate Certificate of Chaplaincy and Spiritual Care.

Fourteen students began the brand new Graduate Chaplaincy and Spiritual Care courses in February 2018. One of the students completed a Chaplaincy placement during the first semester of 2018 at an aged care centre on our Macquarie Park site, which was of great benefit to both the student and BaptistCare.

In the second semester of 2018, four new students enrolled in the course, with one of these students also a current Pastoral Care Volunteer with BaptistCare. This connection between the pastoral care program is encouraging, as we see a volunteer using their spiritual gifting and also awakening a desire to gain additional training to pursue a career in Chaplaincy.

The courses have been designed to deliver both foundational Chaplaincy skills as well as upskilling those already working as spiritual carers.

Pastoral Care Volunteers Grow

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Pastoral Care Volunteers Grow

Our Pastoral Care Volunteer program continues to grow, with volunteers extending the work of our Chaplaincy teams, and providing support to our customers who are living in aged care centres and in their own homes.

In the last year we have provided training on the NSW Central Coast, Gymea in Sydney’s Sutherland Shire, and in Sydney’s Hills District, in Pennant Hills. During this time, eighty participants have graduated through the program, while thirty-five of these have gone on to become active Pastoral Care Volunteers with us.

To offer a more flexible delivery of Pastoral Care Volunteer training, we also introduced additional pathways for training in partnership with the Association of Baptist Churches of NSW and ACT.

The original group training model saw participants attend sessions facilitated and led by a BaptistCare Chaplain in local communities.  We are now partnering with local Baptist Churches, enabling trained local pastoral care practitioners to run the program.  We have also developed an online option for volunteers who are keen to complete the training but do not have a local program available close by.

We now have 139 Pastoral Care Volunteers who have been trained, have graduated and are now active BaptistCare volunteers in our aged care communities.

Breaking Ground At Goulburn

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Breaking Ground At Goulburn

Our Social and Affordable Housing Fund (SAHF) development in Goulburn had its first sod turned by the Hon. Pru Goward MP, Member for Goulburn, Minister for Family and Community Services, Minister for Social Housing, and Minister for the Prevention of Domestic Violence and Sexual Assault in February 2018.

The 20-unit complex is a part of the 3,400 residences being delivered through the NSW Government’s $1.1bn SAHF project.

As purpose-built over-55’s living, the additional units located within BaptistCare’s Clinton Place will significantly expand the social and affordable housing supply in Goulburn.

In regional areas of NSW such as Goulburn, there are fewer services available to help resolve the issues leading to homelessness and a unique set of vulnerabilities facing older people.

Housing Solutions For All Australians

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Housing Solutions For All Australians

We joined the Everybody’s Home campaign in March 2018, challenging all political parties to rethink housing policy and embrace new models of development, ownership and support.

From people wanting to buy their very first house, to others struggling to just find a safe roof over their heads, it’s clear that the system just isn’t working for everyone.

With more and more people struggling to afford the private rental market, the supply of affordable or social rental properties is outstripping supply, while a chronic shortage of social and affordable housing is forcing record levels of homelessness.

BaptistCare is committed to providing a real solution for seniors and single parent families, where not only housing, but people’s wellbeing, is enriched with our wrap around services such as chaplaincy, no and low interest loans and home care services.

We are a registered Community Housing Provider under the National Regulatory System for Community Housing, and have been providing affordable housing since 1953.

The Race To 500

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The Race To 500

Our Social & Affordable Housing Fund (SAHF) developments continue to progress, with six of eight Development Applications approved in the last year.

Early work or construction has commenced on all six sites, with our first sites at Lismore and Goulburn due to be completed and ready for tenants by early 2019.

We are partnering with the NSW Government to provide and manage social and affordable housing, catering to those most in need across the state, through the SAHF.

The SAHF is a key component of the Future Directions for Social Housing in NSW strategy that will result in more social and affordable housing dwellings linked to tailored support, to help households gain independence.

The 500 new dwellings will be constructed over the next two years in eight locations with a focus on seniors and single parent families. The sites are Carlingford, Five Dock, Narellan, Goulburn, Lismore, Springwood, Gosford and Newcastle.

Care Facilitators’ Conference

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Care Facilitators’ Conference

Recent years have seen unprecedented change for our team of Care Facilitators. The Government’s introduction of the Consumer Directed Care (CDC) funding model has meant changes to our systems, processes, technology and how we operate.

Office sites have been consolidated, staff mobilised to work from home and new skills have been developed in areas of financial management, sales and managing technology.

In June 2018 we brought together our remarkable team of dedicated and passionate Care Facilitators and Centre Managers, both to celebrate all they have achieved over this challenging period of change, as well as to equip them with more skills to remain agile and confident for the ever changing needs of our customers and what may lay ahead for the industry.

Our 83 Care Facilitators play a pivotal role in the provision of care to people who live in their own homes, by assessing their needs and coordinating their services.

Western Sydney Carers Retreat

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Western Sydney Carers Retreat

Our Western Sydney Home Services team has been facilitating a monthly carers meeting for four years, and in June 2018 they hosted a Carers’ Retreat as an extension of this support, attended by 30 carers.

The three-day retreat, set in the beautiful Mulgoa Valley around an hour west of Sydney, is an annual opportunity to take carers away for a whole weekend.

Carers have a chance to recharge their batteries, build relationships and friendships with people in circumstances similar to their own, receive ongoing education to assist them in their caring roles and give them space to enjoy themselves with a scheduled program of entertainment, in a beautiful setting with fantastic meals and accommodation.

Some of the carer’s loved ones who are living with dementia were also able to attend the retreat, and were cared for while their relative was able to enjoy the retreat and be nearby.

We want people to be able to care for their loved one as well as possible, for as long as possible. For this carers need knowledge, encouragement and self-care strategies, so our carers’ meetings and retreats strive to focus on each of these important areas.